Payment Protection

 We're committed to creating the Web's best business sourcing marketplace.

That's why we have made it easier and more secure than ever, to buy on Eximbox.


How does the Payment Protection System protect My Transactions?

All orders and payments on Eximbox take place through an escrow purchase flow:



You place
   order with   
You make
payment to
Seller ships
goods to you
     Seller receives
Goods are
delivered to you



Our secure payment protection system ensures that:

  •  -  Your payment information is given only to Eximbox and never to your seller
  •  -  Your money is held safely by Eximbox until your order delivery is confirmed.
  •  -  You have leverage when opening a dispute or requesting a refund should you be unhappy with your products
  •  -  Refund if your item is not delivered or as described


Buyers can open a "Returns Request " within 7days after the order has been delivered. If the buyer and the seller cannot reach an agreement within 10 days, the case will automatically be escalated to Eximbox Resolution Center.


Eximbox Resolution Center will proactively mediate your dispute case and bring it to a swift conclusion.

Eximbox will offer a full refund in the event of the following outcome(s):

  •  - You never received your item(s).
  •  - Items had arrived damaged.
  •  - Item(s) received are significantly different from what the seller advertised.


For more information regarding our "Return’s Policy", please click here.


Other Refund Types

Other conditions under which you may claim a full or partial refund. These now include: 

  •  - Product is sent in the wrong style or quantity
  •  - Product quality is below expectation
  •  - Partial shipment arrives damaged or broken
  •  - Seller shows clear signs of fraudulent behavior


Each refund claim will be reviewed case-by-case to determine the final refund amount.


Other Reasons for Return

As a Eximbox buyer , you have the option to return your product to the seller for a full refund provided this is done within the specified return period. In this case, the buyer is responsible for the product's international return shipping cost. Please read through Buyer’s Guide and  Returns Policy before making your purchase. For further information you may contact our customer support at any time.


Summary of Eximbox Return policies


Type of return or refund

% of Payment Refunded

Party responsible for
return shipping cost

Amount of time allowed to request refund

100% Guaranteed Refund



Within 7 days of receiving your order*

Other Refund Types

Up to 100%

Seller or Buyer

Within 7 days of receiving your order

Other Reasons Return

Up to 100%


As specified *

 * Applies only to orders delivered by traceable delivery methods (EMS, courier service).


How to make a return or refund request

 Step 1

Open a dispute request by clicking "Returns Manager" in your My Account. This step is necessary for starting our return and refund process, and is your way of notifying Eximbox that there is a problem with your order.

 Note: The "Returns" feature is only available after the the day of your product being dispatched. If you have concerns about your order prior to it being  shipped, please contact eximbox to confirm the order's status.

 Step 2

Eximbox will forward your returns request to the Seller for confirmation . If the Seller agrees to your Returns Request , great your done . If not, Eximbox will try to reach a resolution that is satisfactory for both parties. Eximbox’s decision will remain final, in case of a dispute .


How quickly you can receive your refund

Upon the approval of your refund request, Eximbox will always immediately refund your payment back to your account. The actual time it may take for your money to move from Eximbox's account into your account will vary depending on your original payment method. This may take up to 15 working days. However, we pledge to do our very best to make the refund process as quick and as hassle free as possible.



Nothing is more important to us than your online safety and ease of mind. Your privacy also matters to us. We will never share your personal data with other third parties. For more information on our Privacy Policy, click here.

If you have any further questions regarding our buyer protection or our return and refund policy,

Please read our Returns Policy.

LEGAL DISCLAIMER: Eximbox's Buyer Protection  program is subject to our site's Terms of Use and Registration Agreement.

The official rules will govern in the event of any conflict between our Buyer Protection policy and our Terms of Use and Registration Agreement.